Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2785)

Target • Holly Springs, NC

111d • $16

About The Position

As a Guest Advocate at Target, you will be an advocate for guest experience, welcoming and exceeding guest service expectations. You will focus on guest interaction and recovery, ensuring a quick and easy shopping experience at the checklanes, guest services, gift registry, pick-up, and drive-up. This role provides opportunities to build and develop skills for a career while creating a welcoming environment for all guests.

Requirements

• Effective communication skills, including using positive language.
• Welcoming and helpful attitude toward guests and team members.
• Attention to detail while multi-tasking.
• Ability to educate guests and engage around products and services.
• Capability to remain focused and composed in a fast-paced environment.
• Accurate handling of cash register operations and cash transactions.
• Ability to work in varying temperatures and perform physical tasks.

Nice To Haves

• Experience in a customer service role.
• Ability to work both independently and as part of a team.
• Flexible work schedule including nights, weekends, and holidays.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store.
• Scan and bag all guest items efficiently and accurately.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make guests aware of current and upcoming brand launches, store activities, and events.
• Assist guests with Target Loyalty programs and the Target App.
• Partner with Leaders to de-escalate negative situations and recover the guest shopping experience.
• Maintain a clean, clutter-free work area and stock supplies during store open hours.
• Support guest services such as order pick up and Drive-up Orders.

Benefits

• Competitive pay starting at $16.00 per hour.
• Comprehensive benefits package including financial, education, and well-being resources.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers