Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2345)

Target • Wentzville, MO

111d • $16

About The Position

As a Guest Advocate at Target, you will be part of a team that prioritizes guest experience by welcoming, thanking, and exceeding guest service expectations. You will engage with guests both in-store and digitally, providing knowledge about services and solutions that drive guest loyalty. Your role will involve making shopping quick and easy for guests while ensuring exceptional quality. This position offers the opportunity to develop skills for a career in retail, focusing on communication, problem-solving, and guest interaction.

Requirements

• Effective communication skills, including using positive language.
• Welcoming and helpful attitude toward guests and team members.
• Attention to detail while multi-tasking.
• Ability to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Capability to remain focused and composed in a fast-paced environment.
• Accurate handling of cash register operations and cash transactions.
• Ability to work in varying temperatures and humidity.
• Flexibility to work nights, weekends, and holidays.
• Ability to remain mobile for the duration of a scheduled shift.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store.
• Scan and bag all guest items efficiently and accurately.
• Work efficiently to minimize guest wait time while maintaining guest service.
• Make guests aware of current and upcoming brand launches and store activities.
• Know and speak to the benefits of Target Loyalty programs.
• Understand and show guests how to use Wallet and other features within the Target App.
• Attempt every return and follow register prompts, partnering with Leaders as needed.
• Partner with Leaders to de-escalate negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area.
• Stock supplies during store open hours while being available for guests.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Support guest services such as order pick up and Drive-up Orders.

Benefits

• Competitive benefits from financial and education to well-being and beyond.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers