About The Position

As a Guest Advocate at Target, you will be an advocate for guest experience, welcoming and exceeding guest service expectations. You will focus on guest interaction and recovery, ensuring a quick and easy shopping experience at the checklanes, guest services, and other areas. This role provides opportunities to develop skills for a career while engaging with guests and promoting various services and offerings.

Requirements

  • Effective communication skills, including positive language.
  • Welcoming and helpful attitude toward guests and team members.
  • Attention to detail while multi-tasking.
  • Ability to educate guests about products and services.
  • Capability to operate technology equipment as directed.
  • Ability to work independently and as part of a team.
  • Ability to remain focused in a fast-paced environment.
  • Accurate cash register operations and cash transactions.
  • Ability to work in varying temperatures and perform physical tasks.

Nice To Haves

  • Experience in customer service or retail.
  • Ability to handle cash and transactions accurately.
  • Flexible work schedule availability.

Responsibilities

  • Demonstrate a service culture that prioritizes the guest service experience.
  • Create a welcoming experience by authentically greeting all guests.
  • Observe and understand guest needs through body language and verbal cues.
  • Engage with guests in a genuine way to understand their specific needs.
  • Be knowledgeable about tools, products, and services to solve guest issues.
  • Scan and bag guest items efficiently and accurately.
  • Minimize guest wait time while maintaining service quality.
  • Inform guests about current and upcoming brand launches and store activities.
  • Assist guests with Target Loyalty programs and the Target App.
  • Handle returns and partner with leaders to resolve guest concerns.
  • Maintain a clean and organized work area.
  • Support guest services such as order pick up and Drive-up orders.
  • Comply with safety policies and best practices.

Benefits

  • Competitive pay starting at $15.50 per hour.
  • Comprehensive benefits package including financial and education support.
  • Opportunities for career growth and development.
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