Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1888)

Target • Norridge, IL

400d • $34,840 - $52,312

About The Position

The Guest Advocate role at Target focuses on delivering exceptional guest service and creating a welcoming shopping experience. This position involves engaging with guests, addressing their needs, and promoting various services and offerings to enhance guest loyalty. Team members are empowered to make shopping quick and easy while ensuring compliance with safety standards and company policies.

Requirements

• Communicating effectively, including using positive language and attentive to guests needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Accurately handle cash register operations and cash transactions.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures.
• Partnering with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount program.
• Short term and long term disability insurance.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees