GUCCI Team Manager - Troy Somerset Mens

Gucci America • Troy, MI

300d

About The Position

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store. You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Requirements

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor's degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

• Lead and inspire your team to execute a superior client experience.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches.
• Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Develop and maintain a deep knowledge of competition and prospects in the store's area.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques.
• Participate in attracting and recruiting new team members.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Monitor your team's adherence to company policies and procedures.
• Maximize time spent on the selling floor for motivating team members.
• Consistently analyze store results and partner with the Store Director to provide recommendations.
• Utilize digital platforms to support store and online product sales.
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments.
• Plan and consult with the Store Director to accurately schedule FTE.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Support opening and closing of the store as Manager on Duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree