GUCCI Team Manager - Sawgrass Outlets

Gucci • NV

109d

About The Position

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
• A Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Ability to inspire and influence a team with an entrepreneurial vision and high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

• Work on the selling floor, supporting and coaching your team to ensure a consistent client experience.
• Provide support and regular feedback to Client Advisors for their ongoing development and motivation.
• Support opening and closing of the store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift.
• Lead morning briefings, delivering key business communication and daily objectives.
• Develop and lead cross category focus, ensuring your team can sell all categories across all floors.
• Conduct regular and monthly performance conversations, discussing results, opportunities, and developing action plans.
• Participate in attracting, recruiting, and onboarding a high performing team.
• Monitor team adherence to company policies and procedures.
• Lead and inspire your team to execute a superior client experience.
• Develop a client engagement mindset to build long-lasting relationships with clientele.
• Utilize the company consumer management client segmentation strategy to achieve business objectives.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
• Manage customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Capture meaningful customer data for building relationships and personalizing client development opportunities.
• Monitor monthly consumer management database reporting.
• Support and align with all key business initiatives and new product launches.
• Lead and support company-driven local events and product launches.
• Monitor the performance of assigned categories and propose action plans to reach targets.
• Partner with the Store Director and Merchandising team to provide effective feedback on products and stock situation.
• Collaborate with Operations, Human Resources, Loss Prevention, and other departments while enforcing company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees