GUCCI Team Manager - New York Brookfield

Gucci • New York, NY

85d • $95,000 - $110,000

About The Position

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store. You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Requirements

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor’s degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust.
• Proven ability to drive positive client experiences that build loyalty.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Lead and inspire your team to execute a superior client experience.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop action plans to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches.
• Manage the client flow on the selling floor to ensure exceptional service.
• Manage and resolve client service issues to retain and enrich client relationships.
• Develop and maintain a deep knowledge of competition and local trends.
• Provide support and regular feedback to Client Advisors for their ongoing development.
• Lead the annual Performance and Development Conversations activity with direct reports.
• Conduct regular performance conversations and develop action plans.
• Lead engaging morning briefings delivering key business communication.
• Participate in attracting and recruiting new team members.
• Ensure effective onboarding for new joiners.
• Monitor team adherence to company policies and procedures.
• Monitor the performance of assigned categories and store KPIs.
• Maximize time spent on the selling floor to motivate team members.
• Analyze store results and provide recommendations for improvement.
• Partner with the Store Director and Merchandising team for effective feedback.
• Utilize digital platforms to support store and online product sales.
• Collaborate with Operations, Human Resources, and Loss Prevention.
• Plan and consult with the Store Director for accurate scheduling.
• Support and maintain visual merchandising standards.
• Maintain organization of company assets in the back and front of house.
• Support opening and closing of the store as Manager on Duty.
• Optimize stock/inventory management.

Benefits

• Diversity in thought, background and skills enhances our capacity to create, collaborate and problem solve.
• Commitment to inclusivity and accessibility in all aspects of the employee life cycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees