GUCCI Team Manager - Dallas Northpark

Gucci • Dallas, TX

82d

About The Position

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
• A Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

• Work on the selling floor, in constant contact with your team, supporting and coaching where needed.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing.
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
• Lead morning briefings as and when required, delivering key business communication and daily objectives.
• Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors.
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans.
• Participate in attracting, recruiting, and onboarding a high performing team.
• Monitor your team’s adherence to company policies and procedures.
• Lead and inspire your team to execute a superior client experience.
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Achieve business objectives by utilizing the company consumer management client segmentation strategy.
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
• Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities.
• Monitor monthly consumer management database reporting.
• Fully support and align with all key business initiatives and new product launches.
• Lead and support company driven local events and product launches.
• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Director and the Merchandising team, providing effective feedback on products.
• Provide insights to Store Director and Visual Merchandising team to maximize the category potential.
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments.
• Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees