GUCCI Operations Controller - Paramus

Gucci America-posted 9 months ago

Full-time • Entry Level

Paramus, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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As a Gucci Operations Controller, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions. You will serve as a 'Gucci Ambassador' by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.

Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor.
Support the team in the selling process, ensuring the highest level of client experience.
Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions.
Provide dressing room support to Client Advisor and client.
Answer, direct and transfer calls with exceptional level of professionalism.
Understand client needs to assist in escorting them to the proper department.
Interact with clients to ensure an elevated shopping experience.
Support with the packing and payment process.
Facilitate store transfer requests, charge sends, and product inquiries.
Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Assist the sales staff in pulling different styles and sizes from stock.
Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Operations Manager.
Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork.
Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.

Bachelor's Degree preferred.
At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.
Experience operating a POS system, a plus.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and priorities.
Ability to multitask, with a strong attention to detail.
Familiar in Microsoft Word and Outlook.
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

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