GUCCI Client Advisor - Short Hills

Gucci • Short Hills, NJ

77d • $19 - $20

About The Position

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. You will proactively engage and establish strong relationships with clients, making them feel valued and at ease from the first point of contact. Your role includes delivering a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. You will build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. Additionally, you will develop the client base by recruiting new clients and developing existing ones, leveraging in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.

Requirements

• 2+ years of luxury fashion sales experience.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Responsibilities

• Proactively engage and establish strong relationships with clients.
• Deliver a personalized, client-centric experience.
• Build rapport with clients by discovering their needs and aspirations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to enhance client experience.
• Collect meaningful client information to customize service.
• Provide insights on local lifestyle trends to add value to client experience.
• Drive individual and collective sales results through monitoring KPIs.
• Provide exceptional client experience focusing on hospitality and luxury gestures.
• Use effective selling techniques to drive sales.
• Promote virtual appointments and distance sales.
• Maintain a 'One-Gucci-Client' perspective on transactions.
• Guide clients in making informed purchasing decisions.
• Engage with clients using storytelling and expert product knowledge.
• Attend trainings to gain insights on product knowledge.
• Participate in all store operations and adhere to policies.
• Accurately process all POS transactions and capture client information.
• Contribute to upholding the visual display of products.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees