GUCCI Client Advisor - Sawgrass Outlets

Gucci • NV

99d

About The Position

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Responsibilities

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends.
• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective regardless of purchase location.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members.
• Engage with clients using storytelling, expert product knowledge, and honest styling advice.
• Proactively attend trainings to gain insights on product knowledge.
• Ensure to be up to date on fashion trends and competitors.
• Actively participate in all store operations such as stock maintenance and stock inventories.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following Gucci visual standards.
• Follow Company grooming guidelines at all times.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees