Emerging Talent INVEST Program - Guardian Associate (Workers Compensation Claims Trainee) - New York

Arthur J Gallagher & Co.•Syracuse, NY

37d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview About the INVEST Program Are you a recent college graduate looking for a long-term, stable, innovative and exciting career that helps make a meaningful difference and supports people through challenges? At Gallagher Bassett, we proudly serve many of the Fortune 500's most respected employers, as well as the world's largest insurance carriers, captive managers, and risk-bearing entities. Our reputation for excellence is built on decades of industry leadership, innovation, and unwavering commitment to delivering superior outcomes. As a member of the GB team, you will be part of an elite organization trusted to manage complex claims portfolios and uphold the highest standards of service and integrity in the industry. The Emerging Talent INVEST Program (ETIP) - Guardian Pathway is a 9-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. Gallagher Bassett's ETIP is a transformative journey designed to cultivate the next generation of professionals in the risk management and insurance industry. This program, which stands for Industry Navigation, Values, Education, Skills, and Training, offers a unique blend of advanced education, hands-on experience, and guided mentorship. Participants will navigate the complexities of claims and risk management, uphold strong values of service excellence and professionalism, and gain foundational knowledge in commercial insurance principles. With structured training modules and real-business exposure, the INVEST program is more than just a job-it's a launching pad for a dynamic and meaningful career in risk management and insurance industry. As part of the INVEST Program - which stands for Industry Navigation, Values, Education, Skills, and Training - colleagues will: Navigate the intricacies of the claims and risk management industry through advanced education, self-study, hands-on experience and guided mentorship. Uphold the Gallagher Way--the shared values which are the rock foundation of the company and our culture. Gain foundational Education in commercial insurance principles, workers' compensation claims management best practices, client service excellence, regulatory compliance, medical practices, litigation management, subrogation and settlement negotiations Develop and refine key Skills in communication, business, management, conflict resolution, negotiation, investigation, documentation excellence, cross functional communication, and analysis. Complete structured Training designed to prepare program participants for a long-term career in a growing organization focused on serving largest global employers

Requirements

Bachelor's degree or 4-year degree from an accredited institution preferred.
Active listening skills
Problem-solving mindset
Adaptable to changes in procedures and technology
Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
Strong verbal and written communication skills
Strong time management and ability to multi-task
Detail-oriented
Curious, learning-focused mindset

Responsibilities

Participate in Structured Learning: Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers' compensation regulations.
Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers' compensation claims.
Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases.
Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
Gradual Claim Ownership: Begin handling new workers' compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop.
Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling.
Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. This includes understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base.
Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. You'll learn how accurate reserving supports financial stewardship and impacts overall claim strategy.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program