GTM Strategy, MBA Internship (NYC)

Felicity • New York, NY

2d

About The Position

About Felicity
Felicity puts AI in the hands of business teams.
Business teams today are forced to navigate messy, manual processes across fragmented systems - jumping between tools, copying data, and relying on tribal knowledge. Most AI solutions target developers, which means the people who understand these processes best don’t have the right tools to improve them.
At Felicity, we’re building a platform that lets business teams turn these processes into structured, reliable systems. With a no-code editor, users can capture complex business logic, connect to external systems, and create custom AI agents for their work. A robust workflow engine then runs those processes reliably at scale, with the control and consistency real operations require.
We started in healthcare, where these challenges are especially acute, and it remains a core part of our business. As we grow, we’re expanding to support teams across sectors facing similar operational complexity.
We’ve raised $5.75M from top investors including Accel, XYZ, and Afore, and have built an exceptional team across engineering and go-to-market.

The Role
We’re hiring a GTM Strategy MBA Intern to work directly with the founders on shaping how Felicity is sold, positioned, and brought to market.
This role sits at the intersection of strategy, GTM, and customer insight. You’ll help us understand where we win, why we win, and how to turn early traction into a repeatable growth motion.
Unlike a traditional internship, this role is highly hands-on. You’ll be involved in real customer conversations, pilot scoping, and early deals, but with a primary focus on extracting insights, shaping messaging, and improving how we go to market.

Requirements

• 3–6 years in: Consulting (operations, implementation, or digital transformation), or A customer-facing role at a SaaS company (solutions, onboarding, or similar)
• Experience working with business processes and systems
• CRMs, ERPs, internal operations tools, automation platforms, etc.
• Structured thinker: you can take messy workflows and make them actionable
• High ownership: you drive deals and deployments forward without waiting for direction
• Execution-oriented: you’re comfortable getting into the details and making things work
• Strong communicator: you can build trust and communicate clearly with product users and executives
• Basic technical fluency: you’re comfortable working with tools and systems (no coding required)

Responsibilities

• Support GTM strategy and positioning
• Analyze customer conversations and pilots to identify patterns in where Felicity delivers the most value
• Help refine positioning, messaging, and ideal customer profiles
• Develop clear narratives and materials to support sales and outbound efforts
• Drive early sales and customer conversations
• Lead outreach and early customer conversations
• Understand customer workflows and identify high-impact opportunities
• Run pilot scoping and define clear success criteria
• Articulate Felicity’s value in concrete, operational terms
• Build repeatable GTM motion
• Identify patterns across customers and use cases
• Turn successful deployments into playbooks and case studies
• Partner with founders on messaging, positioning, and sales strategy
• Feed product development
• Surface gaps, edge cases, and opportunities from real usage
• Help prioritize what gets built based on customer needs

Benefits

• ESOP
• Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Health benefits
• Felicity covers 100% of health insurance for employees and dependents, wherever you are.
• Unlimited PTO
• We trust you to manage your own time. You know what needs to be done and when.
• Paid parental leave
• We offer generous paid parental leave to support you during this important time with your growing family.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed