GTM Strategy and Operations Associate - Customer Experience

Datadog • New York, NY

232d • $100,000 - $133,000

About The Position

The GTM Strategy & Operations Associate - Customer Experience will join a global team driving Datadog's next phase of growth. We're interdisciplinary thinkers leveraging diverse business backgrounds in strategy and operations, investment banking, business development, and tech to accelerate Datadog's global growth. We work directly with Datadog's most senior leaders to set corporate strategy, improve efficiency across the business, support data-driven decision-making, ownplex operations, and more. We're looking for an experienced Associate to join our growing GTM Strategy and Operations team. You will support Datadog's Customer Experience Strategy & Operations function - an exciting opportunity to jump on board a newer function within a well established team. You will lead initiatives end-to-end that ensure all customers have a valuable long-term partnership with Datadog. Doing this successfully will require understanding the “day in the life” for Sales and Post-Sales teams and how they all interact with our customers at various points in their customer journey with Datadog, analyzing customer data, and strategizing and owning new and improved solutions to help our GTM teams provide our customers a best-in-class customer experience they have to expect. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Requirements

• At least 2-4 years in strategy & operations, management consulting, investment banking or equivalent.
• Excited by the opportunity to help stand up a critical new function for Datadog, while sitting within a larger, well-established StratOps team.
• A team player - you recognize that the needs of a fast growing company change over time, and the job may look a little different as we go.
• Strong sense of ownership: will own and measure outcomes for all initiatives you implement.
• Proven ability to proactively develop actionable recommendations to tackle ambiguous problems.
• Strong analytical problem solving abilities: can model any operational question with high attention to detail.
• You are a systems and process-oriented thinker who seeks to understand the why behind core processes.
• Strong verbal and written communicator.
• Experience presenting to senior stakeholders.

Nice To Haves

• Experience with BI Tools (Tableau, Metabase, Looker, etc)
• Prior experience or familiarity with Customer Experience and Customer Success
• Experience working in a SaaS or high-tech company
• Experience with Salesforce and other sales systems

Responsibilities

• Analyze customer trends, conduct quantitative and qualitative data analysis, and surface actionable insights to senior leaders and cross-functional partners, driving strategic recommendations that improve customer outcomes in a measurable way.
• Design, build, and implement customer scorecards grounded in metrics and analysis to help our teams identify opportunities to accelerate customer value.
• Develop milestones, interventions, and scalable playbooks in partnership with Enablement, Analytics, and other teams to reduce risk and drive customer adoption.
• Lead cross-functional program management efforts, ensuring alignment and execution across workstreams.
• Inform and execute the strategy for data, systems, tools, and processes that enhance customer engagement.
• Evaluate and scale high-impact customer touchpoints (e.g., QBRs), ensuring consistent delivery across the customer base.
• Support day-to-day business operations with stakeholder enablement, process optimization, and ad-hoc analysis.
• Drive automation and efficiency across go-to-market (GTM) operations to scale impact sustainably.

Benefits

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree