GTM Process Strategy Manager

Docusign-posted 12 days ago

Full-time • Mid Level

Hybrid • San Francisco, CA

5,001-10,000 employees

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As the GTM Strategy Operations Manager, your charter is to help drive overall business growth with special focus on GTM Process and System excellence. In this role, you are responsible for the development, management, and improvement of both new and existing business processes to support the broader GTM Strategy and Operations function. This role will own and drive strategic improvement initiatives with cross-functional teams such as Sales, IT, Enablement, Revenue Operations, Product, and Compensation. This position is an individual contributor role reporting to the Director, GTM Process Strategy & Operations.

Identify and drive innovative process improvements, working with key stakeholders across operational and support teams
Participate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launches
Act as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioning
Manage stakeholders and user groups to determine downstream impacts of process or system changes
Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
Understand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical build
Recommend clear business requirements and user stories for developers as they design technical solutions to address operational inefficiencies, and manage communications to all impacted stakeholders
Identify, catalog, and surface risks with mitigation plans within projects, and own defining and executing next steps to resolution
Provide leadership with project status updates, feedback, and appropriate reporting on key projects
Facilitate decision-making and alignment on proposed process initiatives and solutions

BS/BA degree or equivalent in work experience
8+ years of experience in a GTM Strategy and Operations, Consulting role or equivalent
Experience with GTM Processes, Systems, and Tools

Sales Strategy Operations experience working closely with Sales Leadership
Ability to interact with and influence all levels from ICs to executives
Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles
Excellent at articulating vision and executing projects
Comfortable and flexible working in a fast-paced environment
High degree of intellectual curiosity and self confidence
Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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