GTM Engineer & Operations

Plaud • San Francisco, CA

2d • Hybrid

About The Position

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.
Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.
To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube
Why You Should Join Us
Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.
Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
Define the next-gen paradigm for human-AI interaction.
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
Work with passionate teammates who value innovation, collaboration, and customer success.
Grow your career in a culture that champions continuous learning and fast career development.
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

Requirements

• 5–7 years experience building GTM automation, integrations, and building/working across pre-sales, customer success, and support using 3rd-party SaaS/AI tools (HubSpot, Clay, Zapier, n8n, or custom API/webhook work)
• Hands-on experience building production-ready AI agents for GTM use cases (inbound sales qualification, Tier 1 support, (nice to have) outbound sequencing);
• Experience replacing workflows using AI to streamline operations across the GTM organization
• Data fluency: able to independently build dashboards and funnel reports (SQL, Metabase, Looker, or equivalent); comfortable defining metrics and interpreting anomalies.
• Technical enough to collaborate with engineering and improve AI agent responses: comfortable debugging logs, API errors, and more.

Responsibilities

• Set up, optimize, and maintain the full B2B GTM stack and all integrations between tools (ie. HubSpot CRM, Clay, platform backend, support ticketing system) for both Plaud Team and the Developer Platform.
• Implement AI-driven lead routing and qualification systems - score inbound signups and automatically route to sales or self-serve based on fit signals.
• Build AI inbound sales agents to handle and respond to prospect inquiries at scale, in collaboration with the B2B Sales Lead.
• Set up developer platform support infrastructure (support ticketing system and knowledge base) and deploy AI-driven Tier 1 support to deflect common developer questions.
• Build dashboards and funnel reports tracking the developer lead, acquisition, and conversion funnel in collaboration with the data analytics team.

Benefits

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
• Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees.
• Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment.
• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed