GTM Data Analyst - Integrated Campaigns

Intercom•San Francisco, CA

4h•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? As part of the GTM Analytics team, you will provide data-driven insights that support integrated go-to-market campaigns and events. This role focuses on helping GTM teams understand performance across multi-channel programs and events, ensuring clear visibility into impact across the funnel. You will partner closely with cross-functional GTM teams to support planning, execution, and measurement of integrated initiatives.

Requirements

3–5 years of experience in analytics, GTM, marketing analytics, or a related field
Strong understanding of GTM metrics related to campaigns, pipeline, and events
Experience with data analytics and business intelligence tools (e.g., SQL, Tableau, Looker)
Demonstrated ability to collaborate effectively with cross-functional teams
Analytical mindset with the ability to connect data to business context
Clear communication skills, with the ability to present insights in a structured and actionable manner

Responsibilities

Campaign & Event Reporting: Build and maintain reporting that provides visibility into the performance of integrated campaigns, programs, and events.
Performance Analysis: Analyze campaign and event data to identify trends, insights, and opportunities for improvement.
Cohort & Segment Analysis: Support analysis of audience segments and cohorts to better understand reach, engagement, and conversion across integrated programs.
Cross-Functional Collaboration: Work closely with Marketing, Sales, and GTM partners to respond to reporting and analysis needs.
Operational Excellence: Support improvements to metric definitions, data quality, and reporting consistency for campaign and event measurement.
Insight Sharing: Translate analysis into clear, actionable insights and share learnings with stakeholders.