GTG Intern - User Experience Research

W.W. Grainger • Chicago, IL

127d • $37

About The Position

This internship is a 10-week program based in our downtown Chicago office. You will work on the User Experience Research team, which is responsible for informing strategy, design, and development of Grainger's enterprise applications and customer-facing experiences through user experience research. The UX Research team is organized within the User Experience team which also includes UX and UI designers. The intern will partner with UX Researchers, designers, and end users to support critical technology initiatives. In addition to exciting projects, there will be time throughout the summer for networking, professional development, and social events.

Requirements

• Currently pursuing a Master's degree in Human-Centered Design, Human-Computer Interaction (HCI), Design/Product Design, Information Studies, or related fields with a focus on user research
• Targeted graduation date between Winter 2026 - Fall 2027
• An understanding of user-centered design principles, usability, and human subject research best practices
• Some experience with common user research methods, such as interviews, surveys, and task-based testing
• Demonstrated interest in both evaluative and generative research methods
• Some experience with common user centered design frameworks to structure problem solving, planning, and insights and analysis
• Strong written, verbal, and presentation skills
• Professional demeanor and interpersonal skills suitable for interactions with Grainger customers and internal stakeholders
• Initiative to proactively plan and execute work
• The ability to make thoughtful decisions and explain your rationale to others
• The ability to work in the US without visa sponsorship

Responsibilities

• Participate in planning discussions with stakeholders to understand user research needs and objectives
• Work alongside a Lead UX Researcher to plan and conduct user research studies, usability testing, and stakeholder workshops. Contribute to analysis and creation of persuasive and impactful research reports and presentations
• Work with the Sr. Mgr. UX Research & Measurement and other research team members on operational and stakeholder support tasks such as participant recruiting and Voice of Customer feedback analysis
• Contribute to the UX Research team's internal projects to improve our operations and processes
• Network and build relationships with the broader UX team, product managers, design and data partners, and business stakeholders

Benefits

• Paid internship
• Free housing provided in downtown Chicago

What This Job Offers

• Career Level: Intern
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Master's degree