GSPR Representative- Part Time
About The Position
Core Responsibilities: Implement programs, special events, giveaways, promotions as directed by Marketing Department. Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc. Ability to service all guest in a professional, timely and efficient manner. Ensure work area appears professional, clean, and inviting to guests Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions. Monitor the gaming floor to identify registered players or prospective players. Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures. Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance. Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event. Escalate guest complaints and issues immediately to Guest Service and Player Rewards Shift Manager. Maintain strict confidential guidelines concerning all guest interactions and records. Complete all necessary paperwork in a timely manner. Must Role Model Company guest service program. Other duties as assigned. Qualifications/Requirements: High School Diploma or GED required. Must be able to obtain a New York State Gaming license. Guest service experience preferred. Experience in casino marketing preferred. Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
Requirements
- High School Diploma or GED required.
- Must be able to obtain a New York State Gaming license.
Nice To Haves
- Guest service experience preferred.
- Experience in casino marketing preferred.
- Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
Responsibilities
- Implement programs, special events, giveaways, promotions as directed by Marketing Department.
- Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc.
- Ability to service all guest in a professional, timely and efficient manner.
- Ensure work area appears professional, clean, and inviting to guests
- Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions.
- Monitor the gaming floor to identify registered players or prospective players.
- Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event.
- Escalate guest complaints and issues immediately to Guest Service and Player Rewards Shift Manager.
- Maintain strict confidential guidelines concerning all guest interactions and records.
- Complete all necessary paperwork in a timely manner.
- Must Role Model Company guest service program.
- Other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
