GSOC Security Dispatcher

GardaWorld • King of Prussia, PA

86d • $23

About The Position

GardaWorld Security Services is Now Hiring a GSOC Security Dispatcher! Ready to suit up as a GSOC Security Dispatcher? We are seeking a detail-oriented and reliable Security Dispatcher to join our security operations team. The Security Dispatcher will play a critical role in ensuring the safety and security of personnel, property, and assets by monitoring security systems, coordinating responses, and maintaining clear communication with on-site staff and law enforcement when necessary. What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Dispatch Operator, you will be the person spotting threats before they escalate in a security operations center (SOC, GSOC, Command Center).

Requirements

• Minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, Dispatch or equivalent.
• Bachelor's degree or an associate degree with progressive experience preferred.
• Shift work experience in a 24-hour operation.
• Security, Military, Law Enforcement experience is a plus.

Nice To Haves

• Previous experience in security, dispatch, or a related field preferred.
• Familiarity with CCTV monitoring and security operations.
• Experience with Genetec (or other access control/video management software) preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm and make quick decisions under pressure.
• Proficient in multitasking and maintaining attention to detail in a fast-paced environment.
• Basic computer literacy, including Microsoft Office Suite.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills Google suite, Ontic, Motorola Wave, Genetec, and Oncloud preferred.

Responsibilities

• Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Monitor CCTV systems to detect and respond to unusual or suspicious activity.
• Dispatch security officers and field personnel via radio, phone, and other communication platforms.
• Maintain accurate logs of calls, incidents, and officer activity throughout the shift.
• Prioritize and coordinate responses to emergencies, alarms, and service requests.
• Assist with access control and provide support to on-site security teams.
• Communicate effectively with clients, visitors, and employees in a professional manner.
• Prepare and submit daily reports detailing shift activity, incidents, and responses.
• Collaborate with supervisors and management to ensure compliance with safety and security protocols.
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
• Handles sensitive and confidential information with limited supervision.
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
• Coordinates security guards and paid police details as needed.
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings.
• Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitors access control systems and acts in response to an alarm, breach, or malfunction.
• Appropriately responds to security operations notifications and requests made by internal and external parties.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Supports onsite contract security staff.
• Conducts open-source research to answer specific questions and develops intelligence products.

Benefits

• Competitive hourly wage of $23.00 / hour.
• A comprehensive benefits package including medical, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer matching contributions.
• Paid time off (PTO) policy.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities at GardaWorld.
• Uniforms provided at no cost.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree