SOC Operator, FT Overnight, $22.40, 12p.m. - 8 a.m.

Securitas Security Services•Framingham, MA

17d•$22 - $22•Onsite

About The Position

We help make your world a safer place. Securitas is a global company providing the most advanced and sustainable security solutions in the industry. Operating in 47 countries with 355,000 employees and over 150,000 clients, we play a critical role in protecting people, property, and operations around the world. Our Global Security Operations Center (GSOC) positions are essential to maintaining a safe and secure environment. GSOC Operators serve as the central communication hub—monitoring systems, coordinating responses, and supporting on-site teams. This role requires strong attention to detail, advanced computer capabilities, and experience in both security and SOC operations. Position Overview – GSOC Operator As a GSOC Operator assigned to the Framingham region, you will monitor security systems, coordinate responses, and maintain detailed incident documentation. This role directly supports field officers and ensures the safety of personnel and property across client facilities.

Requirements

Must be at least 18 years old
High school diploma, GED, or equivalent
Reliable transportation and communication
Legal authorization to work in the United States
Fluent in spoken and written English
Advanced computer skills required
Minimum 2–3 years of security experience required
3+ years of customer service experience
Excellent observational, multitasking, and decision-making skills
Ability to remain calm and professional under pressure
Strong written and verbal communication abilities
High technical aptitude with the ability to learn new software quickly
Ethical, reliable, and committed to following all safety protocols

Nice To Haves

SOC or control-room experience strongly preferred

Responsibilities

Surveillance & Monitoring: Operate CCTV, alarm monitoring software, and life-safety systems to identify and respond to potential threats.
Access Control: Utilize advanced computer systems and security platforms to manage and monitor access points.
Emergency Dispatching: Coordinate responses to alarms, incidents, and emergencies using radios, phones, and digital communication tools.
Communication: Maintain clear and professional communication with on-site officers, emergency responders, and client stakeholders.
Incident Reporting: Record all incidents, alarms, and system activity with accuracy and attention to detail.
Training & Development: Complete a structured training program covering GSOC systems, emergency protocols, and site-specific procedures.
Customer Service: Provide professional support to client personnel and visitors, helping create a safe and secure environment.