GSOC Lead Operator

Allied Universal Security•San Mateo, CA

26d•$37

About The Position

Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Pay is $36.71 per hour Hours are Sunday through Thursday, 10pm to 6:30am The Global Security Operations Center (GSOC) Team Lead is an integral part of the client's Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team's effort in safeguarding and protecting the Company's people, property and processes, and contribute towards doing it with first-class customer service. The GSOC Lead is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Lead is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team on assigned shift.

Requirements

Must have a minimum of 1 year or more of experience working in a GSOC.
Must have a minimum of 1 year or more of experience Supervising/Managing a GSOC team.
Must be well versed in current GSOC technologies.
Ability to attend training events that fall outside normal work hours.
Competence with MS Office Suite and other database systems.
Must be willing to sign an NDA and maintain strict confidentiality.
Must be able to communicate effectively, both verbally and in writing.
Must be able to disseminate information effectively and confidently to individuals, groups, peers, clients, executives, and stakeholders.
Must be able to quickly adapt and excel in dynamic situations.
Prepare written reports of incidents in the proper format and with correct grammar and spelling.
Ability to maintain a professional demeanor during stressful situations.

Responsibilities

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders.
Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
Monitoring and tracking key performance indicators (KPIs) as per client MSA
Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
Provide enterprise detection and coordinated response to physical security, safety and business continuity events
Develop and maintain security-services performance metrics and related reports
Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
Stay at front edge of industry best practices relating to control center security management and related services