GSOC Intelligence & Operations Manager

Securitas•Sunnyvale, CA

1d•Onsite

About The Position

The GSOC Intelligence & Operations Manager provides daily oversight and leadership for all Global Security Operations Center (GSOC) activities, ensuring alignment with the organization’s security and business objectives. This role involves leading, mentoring, and developing a diverse team of GSOC Intelligence & Operations Analysts and Supervisors, fostering a high-performance culture. The manager acts as the first incident commander for global incidents, coordinating and managing responses, and escalating issues to senior leadership as needed. Key responsibilities include reviewing and analyzing various operational reports to monitor performance, ensure accurate communication, and drive continuous improvement. The manager collaborates with senior security leadership on key initiatives, investigations, and long-term planning, and interfaces with federal, state, and local law enforcement agencies during significant incidents. Additionally, the role involves monitoring compliance with regulations and best practices, providing first-line support for GSOC technology platforms, conducting quality assurance, developing and maintaining Standard Operating Procedures (SOPs) and training content, and optimizing performance metrics. Maintaining relationships with global security clients and cross-departmental stakeholders is also crucial to understanding business operations and requirements.

Requirements

Demonstrated leadership experience in a GSOC or similar security operations environment.
Deep understanding of security operations, incident response, and risk mitigation.
Ability to manage teams across multiple shifts and locations in a fast-paced, mission-critical environment.
Strong written and verbal communication skills, with experience managing internal stakeholders.
Proven ability to develop and implement SOPs, training programs, and performance metrics.
Proficiency in using and supporting security technologies such as surveillance, access control, and incident management systems.
Analytical mindset with an ability to interpret data and translate it into actionable improvements.
Strong organizational and time management skills.
Maintain a prominent level of confidentiality towards all security related matters.
Must have the legal right to work in the USA.
Must have the ability to speak, read, and write English.
Must be willing to participate in the Company’s pre-employment screening process, including drug screening and background investigation.
Minimum of five (5) years of management experience in SOC operations or comparable experience in security management.
Strong operational knowledge of technical security systems such as Security Access Control Systems, Video Surveillance Systems, Alarm Monitoring Systems, and Threat Management Software.
Strong computer skills, with working knowledge of Microsoft office products.
California Security Guard license.

Nice To Haves

Bachelor’s degree or equivalent experience in security management, Emergency Management, Criminal Justice, or a related field.
Relevant professional certifications (e.g., CPP, PSP, CEM).
Experience in one or more of the following areas: Incident and Crisis Management, GSOC Analyst or Intelligence Programs, Travel Risk Management, Data Center Security Operations.
Familiarity with privacy and regulatory standards impacting security operations.
CPR/AED/First Aid Training Certification.

Responsibilities

Provide daily oversight and leadership for all GSOC activities, ensuring alignment with the organization’s security and business objectives.
Lead, mentor, and develop a diverse team of GSOC Intelligence & Operations Analyst and Supervisors, fostering a high-performance culture.
Act as the first incident commander in response to global incidents, taking the lead in coordinating and managing the response, and ensuring proper escalation until resolution or handover to senior leadership.
Review and analyze Daily Activity Reports, Incident Reports, Incident Notifications, and Employee Advisories, to monitor operational performance, ensure timely and accurate communication, and drive continuous improvement.
Collaborate with senior security leadership on key initiatives, investigations, and long-term planning to enhance overall security operations.
Interface with federal, state, and local law enforcement agencies as necessary for significant incidents and ensure proper escalation procedures are followed.
Monitor compliance with relevant regulations, contractual obligations, and industry best practices to ensure alignment with organizational standards.
Provide first-line support for GSOC technology platforms and collaborate with partner resources to ensure system reliability and performance.
Conduct quality assurance checks and track operative performance, monitoring random calls to improve quality, minimize errors, and enhance team effectiveness.
Develop, implement, and maintain Standard Operating Procedures (SOPs) and operational training content to ensure operational excellence.
Track, report, and optimize performance metrics, KPIs, and SLAs to meet internal and external expectations.
Maintain relationships with global security clients and cross-departmental stakeholders, ensuring a strong understanding of business operations and requirements.