GSOC Dispatcher

GardaWorld • King of Prussia, PA

120d • $23

About The Position

GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Security Control Center Operator? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As an Operator - Surveillance, you will be the person spotting threats before they escalate in a security operations center (SOC, GSOC, Command Center).

Requirements

• Be authorized to work in the U.S.
• You have a bachelor's degree or an associate degree with progressive experience preferred.
• You have a minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
• You have shift work experience in a 24-hour operation.
• If you have Security, Military, Law Enforcement experience - even better!

Nice To Haves

• Strong Customer service and communication; Call center/phone experience preferred.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills Google suite, Ontic, Motorola Wave, Oncloud preferred.
• Strong attention to detail.
• Demonstrated proficiency with Microsoft Office and other PC-based programs.
• Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment.
• Comfortable with ambiguity and working with large amounts of data and information.
• Ability to prioritize tasks while working with competing priorities.
• Ability to collaborate in and support a team environment.
• Ability to work independently.
• Ability to plan and successfully complete tasks within specified timelines.
• Ability to solve problems.

Responsibilities

• Prioritizes excellent customer service.
• Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
• Handles sensitive and confidential information with limited supervision.
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
• Coordinates security guards and paid police details as needed.
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings.
• Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitors access control systems and acts in response to an alarm, breach, or malfunction.
• Appropriately responds to security operations notifications and requests made by internal and external parties.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Supports onsite contract security staff.
• Conducts open-source research to answer specific questions and develops intelligence products.

Benefits

• Set schedule: Evenings 2:00pm to 10:00pm OR Overnights 10:00pm to 6:00am.
• Competitive hourly wage of $23.00 / hour (DailyPay is available for GardaWorld employees!).
• A comprehensive benefits package including medical, dental, and vision insurance plans.
• A 401(k) retirement savings plan with employer matching contributions.
• Paid time off (PTO) policy.
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities at GardaWorld.
• Uniforms provided at no cost.

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree