GSOC Analyst-Day/Swing Split Shift

Securitas Security Services•Santa Clara, CA

About The Position

We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. The Global Security Operations Center (GSOC) Analyst, under guidance of GSOC Account Manager, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. Using a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. These may range from extreme weather conditions, political instability, crime, terror, to technical failures. Lastly, given the various roles the GSOC Lead will support leadership experience to Supervise staff on assigned shifts, providing coaching, recognition, and discipline within approved empowerment range is a must.

Requirements

High school diploma or equivalent required
At least 18 years of age
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
1-3 years of Leadership experience.
3-5 years of Corporate Security or GSOC environment experience.
Strong analytical, critical thinking and problem-solving skills.
Strong background in interpersonal and networking skills with a strong ability to work in a team environment.
Able to work under stressful conditions and adhere to tight deadlines
Able to manage multiple streams of work in a fast-paced environment.
Above average in typing WPM 30+, computer applications, general understanding of security systems and general technical aptitude through demonstrated experience.
Excellent verbal and communication skills.
Problems solving for logical solutions and remain calm and professional under stress.
Strong decision-making ability during both crisis and non-crisis situations.
Able to work with highly confidential information.
Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
Able to work and communicate effectively with all levels of leadership
Able to analyze threats for real time impact to the client operations with the ability to develop and direct mitigation strategies

Responsibilities

Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
Assisting company employees in all concerns that pertain to safety and security
Monitoring travel safety and security of company’s employees
Conducting ongoing review of multiple systems and sources to detect potential risks
Notifying and coordinating corporate response by distribution of advisories and other communications
Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
Provides back-up, support, and on-call function as needed
May lead day to day operations on respective shift supporting
Oversee the implementation and application of policies and procedures
Provide Quality Assurance of written reports, alarm reports and communications out of the GSOC
Engaging on Client set best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, or customer brand
Flawless execution of Customer Communications and Escalation process to applicable stakeholders concerning any/all business impact related events
Compile, produce and review Incident Reports
Support, supervise, and assist GSOC operators as they prepare, respond, and mediate crisis related incidents
Monitor cameras, alarms, dispatch associated calls via telephone and radio, operate access control technology
Supports leadership during critical incidents
Ensures operational readiness for incident response
Perform other related duties and special projects as required.
Gather and prepare reports on individual and team performance metrics.