GSOC Analyst

Crisis24•Tempe, AZ

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. We are seeking an experienced and reliable GOC Analyst with a focus on incident management, service and support, travel and event support, and risk intelligence functions. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include the real-time monitoring of video surveillance systems, intrusion alarms, and access control events. In addition to monitoring physical security systems, the GOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. These impacts include natural, man-made, geopolitical or related events. This candidate must be capable of quickly analyzing incoming information, escalating incidents as appropriate, and drafting clear, concise communications for a broad internal audience. This role is critical to maintaining a secure and informed environment across all operational sites.

Requirements

1–3+ years of experience in a Global Operations Analyst role in a security center preferred
Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
Must be well-versed in current technologies and open-source search methodologies
Must be a competent user of Google Suite products
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Ability to attend training events and mandatory meetings that fall outside normal work hours
Must be able to work a 36/48 schedule in 12 hour shift increments.

Responsibilities

Monitor, assess and acknowledge all daily intelligence reports, reported incidents from client personnel, and site intrusion detection alarms
Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteria
Monitor events through open-source collection and coordination with local assets
Respond to inbound calls from employees and security personnel providing customer service focused responses
Write security incident investigation reports to provide situational awareness and communicate risks to management
Monitor designated online tools to conduct situational awareness on social media platforms
Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
Perform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligence
Contribute to procedures and processes to standardize and enhance risk management
Work closely with various teams responsible for security, operations, and incident management
Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
Process and maintain a wide variety of files, logs, reports, and forms
Responsible for performing, evidencing, and supporting all necessary tasks for audits
Processing badge requests via ticketing systems – Printing, deactivating, adding and removing access levels
Be cross trained in all Analyst services