GSOC Analyst

Crisis24•Santa Monica, CA

22d

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com Summary: The GSOC Analyst must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those `incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor incident management systems & intelligence tools to respond to any incidents. This full time role (40 hours minimum per week) generally works 10PM – 6AM for 8 hour shifts, and 6PM – 6AM for 12 hour shifts, with overtime available as needed.

Requirements

Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
Must be well-versed in current technologies and open-source search methodologies
Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint and other similar tools.
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Ability to attend training events that fall outside normal work hours
Ability to work 8 to 12-hour shifts both days and nights

Nice To Haves

Experience using OSINT tools such as Everbridge, Liferaft, Factal, ISOS, etc.
Experience working with various CCTV/Alarm platforms is strongly preferred

Responsibilities

Monitor incident notifications of locations providing analysis, data gathering, and investigation when needed
Monitor events (developing situations, tradeshows, security events, incidents, disasters, and other crises) through open-source collection and coordination with local assets
Respond to inbound calls from employees and security personnel providing customer service focused responses
Monitor advisories that have the potential to impact business travelers and escalate to security team
Write security incident investigation reports to provide situational awareness and communicate risks to management
Monitor designated online tools to conduct situational awareness on social media platforms
Make intelligent decisions and take actions based on credibility, likelihood, and meaningful information.
Collect, evaluate, and disseminate information as needed including supporting research for intelligence and situation awareness briefings Make intelligent decisions in a manner that reflects cogent interpretation of all meaningful information
Contribute to procedures and processes to standardize and enhance risk management
Work closely with different security teams
Provide emergency and non-emergency security monitoring and escalation notification
Process and maintain a wide variety of files, logs, reports, and forms