ON SITE - Kissimmee , FL - GSOC Analyst LVL 1

Intras Cloud Services • Kissimmee, FL

6d • Onsite

About The Position

We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.

Requirements

• Associate's degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.
• Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.
• Ability to lift and move equipment or materials weighing up to 25 pounds as needed.
• Ability to troubleshoot physical network wiring issues and effectively resolve connectivity problems. Proficient in terminating and testing network cabling, including RJ45 connectors and patch panels.
• Ability to multitask and maintain effective communication.
• Excellent organizational skills and attention to detail.
• Strong problem analysis and solving capabilities.
• Self-starter with dependability and accuracy in task completion.
• Ability to thrive in a fast-paced environment.
• Excellent presence and professional demeanor.

Nice To Haves

• IT certifications such as A+, Network+, Security+, ITIL, or MCP.
• Familiarity with remote support and management tools.
• Knowledge of on-premises and/or cloud-based backup/recovery tools.
• Experience working in the hospitality industry.

Responsibilities

• User Support: Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
• Ticket Management: Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
• Problem-Solving & Collaboration: Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
• Infrastructure Administration & Monitoring: Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours. Perform scheduled server/network patching and optimize hardware resources for efficient operations.
• Leadership Interaction: Work with ICS leadership and team members to ensure the quality and efficiency of IT services.
• Additional Duties: Take on additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree