GSOC Account Manager (Security Alarm Response)
About The Position
We help make your world a safer place. At Securitas, we have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services tailored to each of our prestigious clients. Our world class services are designed to incorporate a high degree of technology content. We are seeking an experienced GSOC Account Manager to support a 24/7 Global Security Operations Center that operates on both West and East coasts. This role serves as the strategic liaison between Securitas leadership and key client stakeholders, ensuring operations excellence, service delivery consistency, and continuous improvement in a fast-paced, high-visibility security environment.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- Must have reliable means of communication and transportation.
- Proficient in basic computer and technology use.
- 3+ years of operational management experience in a security or emergency operations or similar corporate intelligence environment needed.
- Must be accountable, punctual, and have a strong work ethic.
- Must have a strong grasp of appropriate and professional verbal/written communication.
- Reliable and self-motivated with strong planning, organizing, and leadership skills.
- Ability to take initiative, achieve results, and meet deadlines.
- All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.
Nice To Haves
- Conflict resolution and de-escalation skills a plus.
Responsibilities
- Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
- Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
- Ensure that service expectations are being met through regular contact with clients.
- Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
- Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
- Assist in development and administration of budget in relation to assigned account.
- Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
Benefits
- Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
- Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours.
- Paid Family Leave - up to 12 weeks a year in accordance with State Law.
- Weekly Pay! - DailyPay Access program available!
- Referral Program.
- Telemedicine - Virtual Medical Care.
- Discounts on Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
- Free Uniforms & Paid Training.
- Doggy & Kitty Daycare Discounts.
- Employee Assistance Program & So Much More!
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
