GSD Support Associate

Konica Minolta Business Solutions, U.S.A., Inc. • Oldsmar, FL

6d

About The Position

Konica Minolta currently has an exciting opportunity for a GSD Support Associate!

Requirements

• High school or equivalent
• Entry level with some experience preferred in a call center environment
• Excellent verbal and written communication skills
• Good customer service and interpersonal skills
• Ability to problem solve and perform basic troubleshooting
• Computer skills - Microsoft Office, Word, Excel, PowerPoint
• Positive attitude and collaborates well with team members
• Ability to multi-task work in a fast-paced environment
• This position requires sitting at a desk with a computer monitor for several hours at one time
• The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
• Occasional travel as requested

Responsibilities

• Provide an exceptional service experience when handling incoming customer requests
• Determine the reason for the request and, if necessary, route to applicable functions
• For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
• Log service incidents accurately and assist customers with other requests as needed
• Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
• Communicates clearly and professionally with customers to handle requests efficiently
• Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
• Gathers information of the customer request and determine best course of action
• Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
• Follow through on customer commitments, research as needed using available resources
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Complete projects and tasks as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees