GSD Global Support Generalist, Portuguese/English (Distribution Support)

Temple Square Hospitality Corporation • Riverton, UT

120d

About The Position

The Global Services Department is a services organization dedicated to supporting leaders, members, and the workforce. The Global Support Generalist is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Generalist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Generalist records all appropriate information in the proper Church operated system. This role handles basic to moderate issues and problems while referring more complex issues to higher-level staff. This is a full-time position that requires working 40 hours weekly during a shift scheduled Monday through Friday between 9:30 am - 6:00 pm. Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office (currently Tuesday) each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs.

Requirements

• High school diploma or equivalent.
• 0 to 2 years of related experience preferred.
• Fluency in reading, writing, and speaking Portuguese and English.
• Ability to learn computer programs, databases, and websites quickly.
• Quick to respond to requests and completely dependable on follow-through.
• Demonstrated ability to handle sensitive, confidential information.
• Superior oral and written communication skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.

Responsibilities

• Promote customer satisfaction by maintaining positive customer relations.
• Coordinate a wide variety of functions related to global support and request fulfillment.
• Respond to customer inquiries in an accurate and timely manner using phone, email, and electronic messages.
• Record all appropriate information in the proper Church operated system.
• Handle basic to moderate issues and problems, referring more complex issues to higher-level staff.
• Act as the first point of contact for all customer phone calls and emails.
• Provide prompt resolution and troubleshooting for customer inquiries.
• Clarify customer requirements and provide resolution.
• Facilitate the timely and complete resolution of current and potential customer issues and inquiries.
• Act as the point person on all order processing and requests.
• Initiate account credits, returns, and general customer maintenance.
• Use knowledge of products and the gospel to suggest alternative and additional products or solutions to customers.
• Record all customer contact information in the CRM system.
• Conduct outbound customer contact as inquiries and projects require.

Benefits

• On-site building amenities including a cafeteria and gym.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED