Growth & Retention Account Manager (Great Lakes -MI)

Cambium Learning Group

13h • Remote

About The Position

We are seeking a strategic Growth and Retention Account Manager to drive both new business development and long-term customer retention in the K–12 education space. This role is ideal for someone who thrives on building deep, trusted relationships while also maintaining a hunter’s mindset to uncover and close new opportunities.

Requirements

• Minimum of a Bachelor's degree or equivalent experience.
• Proven track record of 2-5+ years of success in both new business development and account management roles.
• Excellent understanding of the K–12 education landscape, including funding, leadership structures, and instructional priorities.
• Demonstrated ability to build and maintain relationships with multiple stakeholders, including Superintendents, Directors, and Curriculum Leaders.
• Excellent communication and storytelling skills, with the ability to adapt messaging to different audiences and leadership styles.
• Resilient, self-motivated, and comfortable working in a fast-paced.
• Ability to think strategically and act consultatively, not just transactionally.
• Willingness and ability to travel as needed to meet with clients and attend key events.
• Skilled at navigating leadership transitions and maintaining continuity in relationships.
• Ability to balance the mindset of a hunter with the empathy and insight of a trusted advisor.
• Proven discovery and consultative selling skills that lead to long-term partnerships and growth.
• Experience managing complex sales cycles within school districts.
• Passion for literacy and educational equity, aligned with our mission to “create opportunity for every student through the power of literacy”.
• Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools.

Nice To Haves

• Experience within the education technology or services space, literacy/reading products highly preferred.

Responsibilities

• Own and execute a comprehensive territory plan that balances new business acquisition with renewal and expansion strategies.
• Identify and engage new prospects through data-driven outreach, leveraging exceptional discovery skills to uncover needs and align solutions.
• Operates with a master strategist’s mindset—anticipating moves, mapping outcomes, and cultivating relationships that unlock downstream opportunities—while developing and executing territory plans aligned with company goals, targeting high-potential districts and key decision-makers.
• Maintain and grow relationships across multiple stakeholders within a district, ensuring smooth transitions when leadership changes.
• Serve as a strategic partner to district leaders, offering insights and solutions that align with their evolving goals and challenges.
• Embrace a proactive, persistent approach to outreach and follow-up, and be comfortable navigating rejection and long sales cycles.
• Conduct deep discovery to understand district needs and tailor presentations and proposals accordingly.
• Establish and manage pilots to demonstrate product value and seed new business opportunities.
• Prepare and present renewal and upsell proposals, collaborating with internal teams to ensure customer satisfaction and long-term success.
• Foster dynamic interdepartmental partnerships and leverage subject matter expertise.
• Willingness and ability to travel up to 4-5 times as needed to meet with prospects and attend key events.

Benefits

• Reimbursement to help cover the cost of setting up your home or remote office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees