Growth Process Surveillance Manager

Synchrony•Costa Mesa, CT

17d•Hybrid

About The Position

Role Summary/Purpose: Reporting to the VP Growth Surveillance Manager , the primary responsibility of this role is to conduct surveillance and monitoring activities that validate compliance against governance controls (CTC’s, Policy, Procedures, Controls, etc.) and effectiveness across Growth. This will be achieved through the application of prescribed testing methodology and documentation standards, using a holistic approach to ensure Growth processes encompass effective risk mitigation tactics. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor's degree or in-lieu of degree, 5+ years in reporting, governance, risk management, audit, compliance, or Growth experience.
2+ years in reporting, governance, risk management, audit, compliance, or Growth experience
Critical thinking skills
Experience applying analytical skills and attention to detail
Experience working independently and meeting SLA's and deadlines
Proficiency in Microsoft Office Suite applications
Ability and flexibility to travel for business as required

Nice To Haves

3+ years in Financial Services industry, including an operating knowledge of regulatory requirements
2+ years experience in assessing risks and controls or testing/surveillance
Experience applying analytical skills and attention to detail
Understanding of Growth business systems & processes
Strong experience with process maps, CTCs, CTQs, Process Universe, risk and control analysis and documentation, and other key governance elements.
Effective written and verbal communication skills
Experience working in the FD/Fiserv/Workfront
Proficiency in Microsoft Office Suite applications

Responsibilities

Develop and execute recurring surveillance testing for the defined testing scope within a surveillance review.
Testing may include access to systems/tools currently available to Growth surveillance in the US.
Document detailed test instructions and results to surveillance documentation standards and meet required deadlines.
Analyze test results to identify defect categorization and root cause.
Make recommendations on final test outcome to Growth surveillance management.
Effectively communicate test results to process owners, and actively manage the closed-loop for all defects identified during testing.
Maintain an appropriate depth of knowledge of Growth processes that is necessary to effectively conduct surveillance testing.
Actively seek training and learning opportunities to increase knowledge and stay abreast of process and regulation changes.
Establish effective relationships with all Growth teams that own processes and activities tied to the annual surveillance plan.
Create and maintain repository of evidence documentation and workpapers to support testing activities that align with documentation standards.
Perform other duties and/or special projects as assigned.