Growth Operations Manager

Apple Inc.•Culver City, CA

47d

About The Position

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join us! At Apple, innovation and excellent communication are key to our success and continued growth. The Growth Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for Apple's media products and services. The team focuses on the development and execution of in-app messaging sent to millions of users globally across multiple Apple services, including: Apple TV+, Music, Arcade, News+, Fitness+, App Store, and Apple One. This role requires a self-driven and solutions-oriented innovator to design marketing automation flows and launch multi-channel customer communications for Apple services. The Growth Operations Manager will work cross-functionally with various teams including growth marketing, product, engineering, and business to develop and launch multi-channel customer communications including notifications, ultimately driving awareness, acquisitions and engagement of Apple services and products. As the subject matter expert of customer journey orchestration, the Growth Operations Manager will think strategically, execute flawlessly, and effectively collaborate in a matrix organization.The Growth Operations Manager will develop, test, and deploy customer journeys. This involves assessing product and strategic objectives, platform capabilities and data needs. Given the complexities of their global large-scale projects, they will collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly shared and addressed. As their projects progress, they will be responsible for troubleshooting and working through complex roadblocks across multiple cross-functional teams, with a solutions mindset. In addition, the Growth Operations Manager will support innovation and learning through the following:

Requirements

Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support, with the ability to clearly articulate ideas across disciplines
Experience managing a robust schedule of campaigns, in both complexity and volume, while effectively prioritizing and communicating with key stakeholders
Experience managing others in either direct or indirect means
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.)

Responsibilities

Develop, test, and deploy customer journeys
Assess product and strategic objectives, platform capabilities and data needs
Collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly shared and addressed
Troubleshoot and work through complex roadblocks across multiple cross-functional teams

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