Growth Operations Lead, Venmo

PayPal•Chicago, IL

28d•Hybrid

About The Position

We are seeking an exceptional Growth Operations Lead to join our Growth Marketing team at Venmo. This high-impact role blends strategic marketing operations with operational problem-solving, requiring someone who can both envision the future of our growth operations and roll up their sleeves to solve complex operational challenges. You'll be instrumental in transforming how our growth teams work, driving efficiency across channels, and establishing scalable processes that accelerate our marketing impact. This position reports to the Head of Growth and will work closely with lifecycle, paid media, and owned growth teams to create a more integrated and efficient marketing engine. The ideal candidate brings hands-on channel marketing expertise, a transformational mindset, and the ability to identify and solve problems before they fully materialize.

Requirements

5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Nice To Haves

5-7 years of progressive marketing experience with at least 3-4 years in marketing operations, program management, or channel marketing roles
Hands-on channel marketing expertise - direct experience executing in lifecycle marketing strongly preferred; paid media or media planning experience also valuable
Experience contributing to operational transformations, whether as a key contributor or project lead in complex environments
Demonstrated fluency with martech ecosystems through hands-on platform work, migration participation, or technical project involvement
Proven ability to work effectively with both technical (engineering, data) and business (marketing, product) stakeholders
Demonstrated ability to influence across multiple stakeholder groups and drive change collaboratively
Developing strategic mindset with ability to connect tactical execution to broader strategy
Systems thinking with transformational instincts - consistently challenges status quo, envisions better ways of working, and understands how changes in one area impact the broader ecosystem
Analytical problem-solving - uses data to identify root causes and develop scalable solutions
Exceptional communication - can translate complex operational concepts for diverse audiences from engineers to executives
Project management excellence - proven ability to manage multiple complex initiatives simultaneously
Understanding of marketing technology ecosystems including CDPs, ESPs, marketing automation, and analytics platforms
Hands-on experience with enterprise marketing platforms (bonus points for Braze)
Solid grasp of marketing data flows, API integrations, and attribution methodologies
Understanding of campaign execution processes across paid, owned, and earned channels
Ability to translate technical constraints into business implications and vice versa
Experience collaborating with engineering teams
Experience in high-growth fintech, payments, or consumer technology companies
Exposure to chief of staff or strategic advisory work
Experience with successful vendor negotiations and technology implementations
Track record working in fast-paced, ambiguous environments where you've had to build structure
Background as an analyst or deep analytics/data experience (SQL, data modeling, quantitative analysis)

Responsibilities

Develop and implement customer-focused, omnichannel campaigns to drive traffic, capture demand, and generate revenue
Leverage data and technology to optimize marketing strategies and campaign performance
Collaborate with cross-functional teams to align marketing initiatives with organizational goals
Identify growth opportunities by analyzing and synthesizing data from multiple sources
Track, measure, and report program performance, optimizing for efficiency and scalability
Lead A/B testing and iterative optimization of campaigns and marketing programs
Optimize team structure and processes to foster a culture of high performance and innovation
Drive and implement transformational operational capabilities across lifecycle, owned, and paid channels, moving beyond optimization to reimagine what good could look like
Support cross-functional process transformation initiatives that break down silos between growth teams, integrated marketing, and product marketing
Develop resource allocation frameworks that optimize team capacity across multiple workstreams and enable data-driven prioritization decisions
Create strategic roadmaps for operational excellence, identifying gaps between current state and future vision while painting a clear path forward
Identify and advance new ways of working that increase efficiency, reduce friction, and enable teams to focus on high-impact activities
Serve as key business partner for major martech initiatives, representing growth marketing priorities in platform migrations, capability assessments, and vendor evaluations
Bridge the gap between marketing strategy and technical execution, translating business needs into actionable requirements for engineering partners
Advocate for growth marketing requirements in martech roadmap discussions, ensuring our team's needs are understood and prioritized
Partner with martech stakeholders to influence technology decisions that impact growth marketing capabilities
Manage vendor and platform relationships, optimizing our technology investments for maximum business impact
Partner with leadership to establish standardized workflows across Marketing, Creative, Legal, and Operations teams
Support end-to-end program management for critical initiatives, helping drive timelines, resolve blockers, and ensure delivery
Contribute to portfolio performance reporting, ensuring growth team metrics and insights are accurately captured in weekly executive dashboards
Help create and socialize operational frameworks including templates, processes, and best practices that scale across the organization
Identify and manage operational dependencies affecting growth teams, surfacing risks and opportunities to leadership
Partner with growth leadership on operational strategy, capacity planning, and organizational design
Proactively identify and help solve emerging operational challenges before they become critical issues
Provide upstream marketing consultation, leveraging channel expertise to improve campaign strategy and execution
Connect dots across the organization, identifying opportunities for synergy and efficiency that others might miss
Support strategic planning and forecasting, ensuring operational capabilities align with business ambitions

Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

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