Growth Operations (Growth Ops) Associate

Phamily • New York, NY

76d

About The Position

Phamily is a healthcare technology company focused on making proactive care management simple, scalable, and financially sustainable. Our SaaS platform equips health systems and physician groups with AI-powered virtual care tools to better manage chronic conditions and general patient needs between office visits. By shifting healthcare from reactive, episodic treatment to proactive care management, we’ve already supported tens of thousands of patients, and we’re just getting started. Join us as we continue to revolutionize how care is delivered. We’re looking for a smart, strategic operator who loves research, systems, and relationship-building to fuel Phamily’s go-to-market. This is an operations-heavy, quality-over-quantity role: you’ll map markets, curate the right accounts and people, craft thoughtful introductions, and partner closely with AEs to advance high-conviction opportunities. If you’ve been a successful sales professional or a consultant/IB analyst (or similar), ready to build at a high-growth startup—and you want hands-on exposure to sales, distribution, and company-building—this is for you. Things change quickly here. You’ll shift gears, write and run playbooks, and own outcomes end-to-end with rigor, patience, and excellent judgment.

Requirements

• Bachelor’s degree (business/finance/engineering or similar) or equivalent experience.
• 3+ years in consulting, investment banking, corporate strategy, startup ops, business development, or similar research/analytical roles.
• Analytical mindset; comfortable interpreting data and making clear, defensible recommendations.
• Excellent communication and interpersonal skills; executive presence with customers and internal teams.
• Evidence of strong writing (samples welcome).
• Familiar with CRM, sequencing tools, LinkedIn Sales Navigator; light data wrangling a plus.

Nice To Haves

• Prior sales training or exposure to GTM motions is a plus.
• Eager to take a larger role at a smaller company.

Responsibilities

• Build and maintain geo/account/persona maps; analyze trends, incentives, and competitive signals.
• Produce concise briefs and hypotheses; translate messy signals into crisp, respectful outreach.
• Plan and run ABM plays with Marketing and AEs: tailored content, micro-landing pages, direct mail or light gifting.
• Run thoughtful PM across leads and workstreams: lists, touch plans, notes, next steps, and cross-functional coordination.
• Multithread stakeholders, prep agendas, and push deals forward; be the trusted right hand for AEs.
• Spin up tools, dashboards, and reporting to surface insights; propose experiments and system improvements.
• Coordinate presence at conferences, virtual sessions, and field events; manage prep, target lists, follow-ups, and post-event debriefs.
• Represent Phamily with care and credibility; cultivate trust with valued clients and prospects.

Benefits

• Competitive compensation commensurate with experience.
• Potential to earn equity based on performance.
• Remote-friendly work environment.
• Medical, dental, and vision coverage for employees and dependents at a nominal cost.
• Paid maternity leave.
• FSA and Dependent Care account options.
• 401(k) Eligibility after 6 months of full-time employment.
• Collaborative, mission-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees