Growth Customer Success Manager - East Coast

Yoodli AI Roleplays • Seattle, WA

8h • Remote

About The Position

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through conversational roleplays. It provides private, judgment-free, just-in-time coaching for various scenarios like sales pitches, manager feedback, or media interviews. Leaders at companies such as Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie utilize Yoodli to accelerate rep onboarding, enhance message delivery, and reduce the coaching burden on frontline managers, leading to improved performance, team readiness, and scalable impact. Yoodli is pioneering a new AI-powered category called Experiential Learning, focusing on interactive, personalized, and up-to-date learning through dialogue, questions, and iteration, making learning engaging, confidence-building, and measurable. The company has secured $40M in Series B funding, plans to double its team in 2026, and is headquartered at Pier 70 in Seattle. As a Growth Customer Success Manager, you will be responsible for ensuring seamless customer experiences throughout the customer journey, building strong customer relationships, maximizing satisfaction, and driving growth by managing enterprise client accounts. Your primary focus will be on increasing customer satisfaction, NPS, retention/product adoption, and business expansion, working closely with sales, product, and leadership teams. This is a remote position targeting an East Coast-based hire.

Requirements

• 3+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team-first-attitude, with a love for learning

Nice To Haves

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Responsibilities

• Ensure seamless customer experiences across all stages of the customer journey.
• Bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts.
• Focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion.
• Collaborate closely with sales, product, and leadership teams.

Benefits

• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Unlimited PTO, free lunches at the office
• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed