Growth Coordinator

SonderMind Careers•Denver, CO

17h

About The Position

Interested in strategy, operations, customer experience, and product development in a fast-paced entrepreneurial environment? Join SonderMind's Enterprise team as we build and scale strategic partnerships. You'll be a critical part of the company’s strategic growth plan, supporting partnerships process improvement, process execution, and piloting new initiatives. As a Growth Coordinator, you’ll have the opportunity to work with some of the most interesting companies in healthcare as we collectively redesign the mental health industry. Your role will be instrumental to the collective success of SonderMind and our partners. We’re looking for someone who is customer-obsessed and sees both clear and hidden opportunities to serve to unlock value for our partners. From implementation to reporting, you’ll support our Integrations team to ensure we are delivering an exceptional client experience.

Requirements

Self-starter excited about working at a fast-paced startup
You’re intellectually curious and naturally pull the string until you find the answer
Ability to communicate and present issues and needs clearly
Comfortable talking with customers via phone or email
Flexible to support a variety of tasks and dynamic demands
Have a customer-first mentality and operate with the utmost professionalism
Organized with ability to clearly document and track asks and deliver against known timelines to partners

Responsibilities

Support Account Managers in day-to-day execution of multiple partner accounts
Deliver exceptional client experience while supporting client success needs
Conduct research to support partnership strategy and engagement
Support report development for account managers
Conduct outbound calls, emails, and other customer engagement activities
Execute other administrative activities that may be needed to deliver an exceptional partner experience

Benefits

A generous PTO policy, with a minimum of three weeks off per year
A holiday schedule that follows standard U.S. holidays
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
Join teammates from across the country at our annual company gathering
Company shutdown between Christmas and New Year’s
Supplemental life insurance, pet insurance, commuter benefits, and more