Growth Account Director (US, New England/CA)

Fairmarkit•Boston, MA

8d•$125,000

About The Position

Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, 1984.VC , and Newfund. The Role We’re hiring a Growth Account Director to drive expansion within our existing customer base. This is a farmer role focused on deepening relationships, increasing product adoption, and identifying growth opportunities across accounts. You will own a portfolio of enterprise customers and be responsible for net revenue retention (NRR), upsell, cross-sell, and long-term account strategy.

Requirements

10+ years of experience in account management, customer success, or sales in B2B SaaS
Proven track record of driving upsell, cross-sell, and expanding revenue
Experience managing enterprise or strategic accounts
Strong commercial acumen and comfortable owning renewals and pricing conversations
Ability to navigate complex organizations and build executive relationships
Highly collaborative and able to work cross-functionally with CS, Sales, and Product
Data-driven and proactive in identifying growth opportunities
For this role we are looking for a candidate based in the East Coast (New England area) or California, US. You must reside in one of the following states: MA, NH, RI, NY or CA.

Responsibilities

Own and grow a portfolio of existing Fairmarkit customers, driving expansion revenue and retention
Build strong, multi-threaded relationships across procurement, finance, and operations stakeholders
Identify and execute on upsell and cross-sell opportunities (new modules, expanded use cases, increased volume)
Partner closely with Customer Success, Product, and Sales to align on account strategy and value delivery
Develop and maintain account plans with clear growth paths and executive alignment
Lead commercial conversations, including renewals, pricing, and contract expansions
Act as a trusted advisor to customers, helping them scale procurement transformation with Fairmarkit
Track and forecast the expansion pipeline and performance against revenue targets