Group Travel Operations Specialist

AAA Central Penn•Harrisburg, PA

4h•Onsite

About The Position

At AAA Central Penn, the Group Travel Operations Specialist is a behind-the-scenes travel wizard responsible for making group trips run smoothly. This role involves building and maintaining domestic and international travel records, partnering with the Customer Care team, and ensuring travelers feel like VIPs (Very Impressed Passengers). The ideal candidate loves logistics, spreadsheets, and managing the details of travel. The company emphasizes a team-member-focused culture with strong support, recognition programs, community engagement, and a fun work environment. They value diversity and create an inclusive environment where every voice matters, promoting volunteerism through AAA Cares and fostering employee engagement through various activities and committees.

Requirements

High school diploma or GED.
Professional travel industry knowledge.
Time management and attention to detail.
Excellent communication skills.
Accounting skills.
Problem-solving wizardry (interpreting info).
Computer skills: Excel, PowerPoint, Word, Outlook, Teams.
Flexibility to work outside core hours.

Responsibilities

Partner with AAA Preferred suppliers to generate contracts.
Build cost sheets and analyze revenue projections.
Develop brochures that make people say, “I want to go there!”
Set up Travel Point of Sale in Axis System.
Draft Journey Manager and passenger document packets.
Make deposits and final payments with suppliers.
Negotiate contracts like a travel ninja.
Track deadlines like a hawk with a calendar.
Generate final invoices and mail them with flair.
Review files to make sure everything’s accounted for.
Escalate issues when needed.
Attend training to stay sharp and trendy in the travel world.
Assist with group departures.
Promote AAA’s Core Values like a travel ambassador with a heart of gold.
Help ensure members are Totally Satisfied.

Benefits

Generous, front-loaded Paid Time Off (PTO).
One personal day.
Eight paid holidays, including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with employer contribution!) and Flexible Spending Account options.
401(k) with up to 6% company matching. You’re fully vested after your first contribution.
Life Insurance and Long-Term Disability at no cost to you.
Earn up to three extra PTO days a year for volunteering and attending AAA Cares events.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts galore: travel, branch services, car batteries, and more.