Group Travel Coordinator

Unique Vacations•Miami, FL

20h•Onsite

About The Position

The Group Travel Coordinator is responsible for assisting with incoming calls inquiring about group related bookings and requests with the ability to present package options and close the sale. The incumbent must have the ability to use their product knowledge to anticipate bookings needs, improve client engagement, articulate product knowledge and upsell. It is essential that The Group Travel Coordinator must demonstrate an upbeat and friendly disposition, have excellent customer service skills, build professional relationship with all clients including travel partners with the ability to manage financial contracts and achieve established goals.

Requirements

Strong verbal, written and listening skills
Strong follow-up skills
Good listening skills
Proficient in Word and Excel applications
Ability to successfully qualify inquiries
Must be able to work in a team environment
Strong computer skills
Able and Willing to travel
Education: College degree preferred
Experience: Minimum of 3 years of related experience

Responsibilities

Provide group quotes to consumers, travel agents, tour operators and incentive houses/3rd parties within set response time frame
Must be proficient in Microsoft Excel (Knowledge of basic formulas)
Perform all the duties large volumes of incoming groups, individual reservations and special products requests and are assigned additional skills requiring at least intermediate product knowledge
Supports travel partner and guest calls regarding groups
Assist clients with questions about resort, amenities, group menus, functions space, etc.
Follow up on group quotes with 48 hours of proposal being sent to customers
Issue group contracts within 24 hours of receiving request for contract
Contact clients the next business day to ensure contract was received and is correct
21-day follow-up on any pending quotes or contracts
Effectively supports outside sales team with all inquiries and leads
Update group database as needed
Understand the overall market for each hotel, competitor’s strengths and weaknesses, economic trends, etc.
Represents company at industry events and tradeshows
Provides information and internal assistance to other departments
Ensures highest rate of return business through exceptional customer service
Stay current with property knowledge and changes and visit all resorts at least once a year.
Special projects at request of management
Employee may be required to work a weekend show – if certain criteria are met, additional compensation may be given. The Company reserves the right to modify this requirement at any time.
Performs other duties as required.