Group Supervisor Fulfillment Center

Walgreens Boots Alliance • Canal Winchester, OH

119d • $56,800 - $91,100

About The Position

Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members.

Requirements

• Bachelor's Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Nice To Haves

• Experience applying knowledge of Workforce Management Systems (WMS)
• Bi-lingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function.
• Determines and initiates appropriate resolution for escalations.
• Reports issues/concerns to Group Manager when appropriate.
• Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards.
• May intercede on communication with difficult customers or patients.
• Responsible for coaching and developing the Centralized Services team members and Function Leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas.
• Makes recommendations on process improvement to Group Manager.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures.
• Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.)

What This Job Offers

• Job Type: Full-time
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree