Group Station Manager

Metropolitan Transportation Authority

410d • $104,077 - $154,437

About The Position

The Group Station Manager (GSM) at the Metropolitan Transportation Authority (MTA) is a senior-level position responsible for overseeing customer service, cleaning, and maintenance functions across multiple subway stations. The GSM plays a crucial role in enhancing subway and customer service as part of NYC Transit's Corporate Plan, ensuring that stations are clean, safe, and accessible while providing accurate travel and fare information. This role involves managing a team, implementing policies, and serving as a liaison with local officials and advocacy groups.

Requirements

• Bachelor's degree in Business or Public Administration, Transportation Management, or a closely related field.
• Eight years of full-time related experience, with five years in a managerial/supervisory capacity.
• Excellent customer service and public relations skills.
• Knowledge of rail transportation systems and station operations.
• Ability to manage employees in a fast-paced, customer-focused environment.
• Knowledge of safety principles and relevant policies, including OSHA regulations.

Nice To Haves

• Knowledge of automated fare collection and ADA regulations.
• Excellent verbal and written communication skills.

Responsibilities

• Direct customer service, cleaning, and maintenance functions for a group of subway stations.
• Manage a team to ensure clean, safe, and well-maintained subway stations.
• Create and implement policies and procedures for efficient station operations.
• Manage construction trade employees and conduct station inspections.
• Lead the management of emergencies within the subway stations.
• Serve as the primary liaison with local elected officials and advocacy groups.
• Participate in the selection of subordinate staff and administer relevant labor agreements.

Benefits

• Competitive salary range of $104,077 - $154,437.
• Opportunities for professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree