Group Station Manager
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About The Position
The Department of Subways is seeking dynamic, customer-focused leaders to assume the role of Group Station Manager (GSM) within the Division of Station Environment & Operations. These managers will play a key role in a transformation of subway and customer service, as outlined in NYC Transit's Corporate Plan. The GSM will direct customer service, cleaning and maintenance functions for a group of subway stations. GSMs will be responsible for managing a team to provide customers with clean, safe, well maintained and readily accessible subway stations with accurate, real-time travel and fare information. Select Group Station Managers will direct maintenance and specialized cleaning activity across multiple groups of stations. Responsibilities will also include, but are not limited to: creating and implementing policies and procedures for the efficient operation of assigned stations; managing construction trade employees and the performance of station inspections; leading the management of emergencies; and serving as the primary liaison with local elected officials and advocacy groups. The successful candidate will participate in the selection of subordinate staff, administer relevant labor agreements, and support Collective Bargaining efforts when necessary.
