Group Services Lead -Silver Legacy (Reno)

Caesars Entertainment • Reno, NV

389d

About The Position

The Group Services Lead at Caesars Entertainment is responsible for training and supporting the Group Services Department, acting as a liaison for meeting planners, group clients, and guests. This role involves managing booking and housing processes, maintaining software systems, and ensuring exceptional service delivery to group clients.

Requirements

• Associates Degree in any field, or higher preferred
• Minimum of two years in the hospitality industry with an emphasis in Sales and/or Hotel Operations preferred
• Valid driver's license
• Knowledge of Property Management Systems (AS400, Passkey, Delphi)
• Strong communication and organizational skills
• Ability to work under minimal supervision
• Excellent verbal and written communication skills
• Ability to perform duties with attention to detail

Nice To Haves

• Experience with Microsoft Word, Excel, and Outlook
• Ability to operate office equipment such as telephones and copiers
• Experience in a fast-paced environment

Responsibilities

• Train all Group Services Coordinators
• Assist with booking/housing needs for assigned groups
• Maintain office efficiencies by planning and implementing office systems
• Perform tasks associated with housing needs for groups
• Review sales contracts to ensure contractual obligations are met
• Ensure all special guest requests are fulfilled
• Prepare reconciliation of master rooming specifications
• Act as key liaison between Sales, Convention Service Managers, and group contacts
• Assist guests in booking ancillary revenue opportunities
• Provide personalized assistance at check-in
• Communicate with all Departments affected by group bookings
• Build group blocks, rates, and room accommodations in property management systems
• Maintain weekly pick-up reports for groups
• Attend pre-conferences and post-conference meetings with clients
• Monitor rate, availability, bookings, and content information for all channels of distribution

Benefits

• Flexible scheduled hours
• Opportunity for overtime
• Employee discounts on services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees