Group Sales & Site Inspection Coordinator

The Watergate Hotel•Washington, DC

About The Position

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort along the Potomac River. Here, modern design blends with a storied past to redefine luxury. At The Watergate, business and leisure are celebrated with impeccable attention to detail. The Watergate Hotel is centrally located in Washington, D.C., a city of political power and cultural richness. The hotel is within walking distance of the city's theaters, museums, and national memorials. Assist the Sales Department in maximizing client satisfaction by providing comprehensive clerical, administrative, and sales support. This role will also include handling, planning, and executing impactful hotel site inspections for group, catering events, and business travel clients, in full coordination with sales and account managers, to ensure a 'wow' factor that leads to successful sales conversions.

Requirements

Excellent verbal and written communication skills in English.
Strong people interaction and decision-making skills.
Professional appearance and demeanor.
Ability to handle demanding clients and deliver exceptional customer service.
Hands-on approach with a willingness to assist as needed.
Proficiency in Microsoft Office Suite
Proven organizational skills and attention to detail.

Nice To Haves

Delphi experience preferred.
Prior experience in planning and executing hotel site inspections or sales events is a plus.

Responsibilities

Act as a liaison between Sales Managers and clients in the absence of Sales Managers.
Coordinate and execute site inspections for group, catering, and business travel clients, ensuring a remarkable experience that highlights the hotel’s offerings.
Handle lead distribution, lead logging, booking inquiries via phone, prepare the necessary paperwork, and assist with creating proposals and contracts.
Use various computer software programs to enter data, produce contracts, correspondence, forms, and other documents.
Assist in prospecting activities to uncover new opportunities for group and business travel clients.
Organize and file documents, maintaining essential records for the department.
Answer phones and respond to inquiries, directing requests to the appropriate personnel as needed.
Handle VIP reservations, coordinating with other departments to ensure all arrangements, including upgrades, are managed seamlessly.
Ensure all time-sensitive information is distributed and processed promptly by hotel and supplier staff.
Perform other job-related duties as assigned.