Group Sales Manager

Transwestern•Houston, TX

About The Position

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at transwestern.com and @Transwestern. Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions. Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence. POSITION SUMMARY: The Group Sales Manager plays a crucial role in driving group revenue, building client relationships, and ensuring memorable experiences for short and long-term guests. This position is responsible for positioning the hotel as the preferred luxury venue for group events, including corporate meetings, social events, weddings, and other large gatherings. The Group Sales Manager will create and implement strategic sales plans, negotiate contracts, and coordinate with various hotel departments to ensure exceptional service delivery.

Requirements

Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field is preferred.
3-5 years of experience in group sales or related roles, ideally with a focus on luxury or boutique properties.
Proven experience in group sales, event sales, or hotel sales, preferably in a luxury or boutique hotel environment.
In-depth knowledge of the luxury hospitality market and the group event planning process.
Proficiency in hotel sales and event management software (e.g. Delphi, Salesforce, etc.).
Exceptional negotiation, communication, and interpersonal skills.
Ability to manage multiple client accounts, prioritize effectively, and drive results.
Strong organizational skills, attention to detail, and ability to handle a high volume of work.
A passion for delivering an exceptional luxury guest experience and high-end customer service.

Nice To Haves

A network of contacts in the corporate, meetings, and events industries is highly desirable.

Responsibilities

Develop and implement strategies to target and acquire group business across various segments (corporate, social, weddings, etc.).
Conduct market research to identify new group sales opportunities and trends in the luxury hospitality industry.
Set and achieve sales goals and revenue targets for group bookings, ensuring alignment with the hotel’s business objectives.
Build and maintain strong relationships with corporate clients, event planners, travel agencies, and meeting coordinators.
Meet regularly with clients to understand their needs and offer customized packages and services tailored to their group’s requirements.
Provide exceptional customer service throughout the booking process, event execution, and hotel stays (for our short and long-term guests), ensuring the hotel’s standards are met.
Negotiate group contracts, including room rates, food and beverage packages, and event-related services.
Collaborate with the event planning team to ensure the seamless execution of group events, from booking through to final execution.
Responsible for managing long-term stay guests by building and maintaining strong relationships through consistent communication and personalized attention, coordinating tailored amenities and services to enhance comfort during extended stays, and Identifying upsell opportunities for premium services and amenities to maximize revenue.
Ensure contracts are properly executed, payments are collected, and all logistics are thoroughly planned and managed.
Work closely with marketing, operations, and event planning teams to execute targeted promotional campaigns for group business.
Coordinate with the reservations team to manage room blocks, special rates, and accommodations for group guests.
Collaborate with food and beverage teams to ensure high-quality catering and dining options for group events.
Track and report on group sales performance to leadership, focusing on revenue generated, booking conversion rates, and other key performance indicators (KPIs).
Identify areas of opportunity and improvement.
Maintain accurate records in the hotel’s CRM or sales system, documenting client communications, contracts, and group event details.
Provide regular performance updates to the Sales Director or General Manager, identifying areas of opportunity and improvement.
Attend networking events, trade shows, and conferences to promote the hotel and generate new group sales opportunities.
Represent the hotel at industry functions, fostering relationships with decision-makers and influencers in the luxury event market.
Serve as a brand ambassador, ensuring all sales efforts reflect the hotel’s luxury standards and exceptional guest experience.
Other duties as assigned.