Group Sales Manager

Four Seasons • Nashville, TN

21h

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. We are seeking a Group Sales Manager, an exciting opportunity to be part of the Four Seasons Hotel Nashville and Denver! This position is based in Nashville and is a shared services role, selling both Four Seasons Denver and Four Seasons Nashville to the assigned territory. We are looking for a Group Sales Manager who will support the Director of Sales and is responsible for business generation as it relates to prospecting and securing group business on behalf of Nashville and Denver in accordance with the goals and strategies outlined in the annual Marketing Plan and in conjunction with the Worldwide Sales Office’s efforts. As a Sales Leader you will be responsible for working and collaborating with a team that includes Sales Managers, Revenue Management, Reservations, Catering and Conference Services, and Public Relations. This position requires a high degree of independent judgement and discretion on decision making. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Requirements

• A Hospitality Management Degree qualification is preferred, however, not essential with relevant experience.
• Luxury hotel Sales required minimum of 5 years
• Proven sales track records a plus
• Proven leadership within the luxury hotel market.
• Must be willing to work a flexible schedule to accomplish all major responsibilities and be willing to accept assignments on as need basis, to promote teamwork. This may include some evenings, weekends, and holidays.
• Proven sales track record a plus.
• Business travel required.
• Good command of the English language with excellent communication skills.

Responsibilities

• Promote and secure business from key meeting planners and top accounts.
• Nurture existing accounts and relationships to maximize revenue while also proactively soliciting new clients and business for the resort.
• Communicate regularly with various departments involved in servicing accounts.
• Field inquiries send proposals and contracts, liaise, and effectively communicate with other departments of the hotel to assist with group arrangements.
• Travel and entertain clients as needed.
• Identify and target group customers that will generate business on behalf of hotel but not conflict with WSO efforts.
• Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved.
• Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.
• Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel.
• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.
• Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPar performance.
• Create and execute account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved.
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
• Uncover potential P2P leads on behalf of sister properties and the company.
• Treat active selling, solicitation, and business development as #1 job priority.
• Protect the Golden-Selling Hours.
• Allocate time and resources as appropriate for account potential.
• Schedule activities effectively and meet deadlines.
• Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets.
• Plan activities in advance.
• Ability to coordinate special events, promotions and other required management duties as assigned.
• Participate in local group/meetings organizations as needed for job.
• Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities.
• Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community.
• Establish and maintain strong Golden Sales and Catering hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
• Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business.
• Participate in sales meetings, pipeline meetings and leadership meetings as required.
• Respond and maintain effective correspondence with all potential and existing clients.
• Follow up on all pending and currently booked business details.
• Produce monthly sales recaps of market achievement based upon marketing plan objectives.
• Produce and execute quarterly and annual action plans.
• Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets
• Initiates booking feedback as needed with the DOS, DOM and GM during the sales process up to and including contract.

Benefits

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more)!
• Work From Home Sales Environment
• Excellent and ongoing Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• … and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees