Group Sales Manager

Hyatt • Arlington, VA

93d • $70,000 - $85,000

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The individual that fills the Sales Manager role is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other Hyatt services to customer groups, total account management ensuring clients are well cared for, conduct site inspections, presentation and public speaking fort, solicits and generates business with proactive outreach goals. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports in the Hyatt proprietary systems, travel as needed to attend events and conduct outside sales calls, and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales and other staff meetings as requested. The Sales Manager works as a team member with the sales and catering staff to in close contact with assigned Administrative Assistant and other support staff. At times the Sales and Events Team supports the Operation Teams in high volume moments through the lobby ambassador program or in other areas where all hands-on deck is needed, all in support of achieving our property customer service score goals and delivering memorable experiences for our clients. The ideal candidate is a resilient problem-solver and collaborative team player who brings positive energy, adaptability, and a “can-do” spirit to every interaction. Previous hotel sales experience with proven success in generating and managing group business is strongly preferred, along with excellent communication, presentation, and negotiation skills. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Requirements

• A bachelor's degree or minimum of 1-3 years of hotel sales experience is strongly preferred
• Demonstrated success in generating and managing group business
• Proficient in general computer knowledge
• Refined verbal and written communication skills
• Completion of a Hyatt Corporate Management Training Program or equivalent training preferred
• Selling, negotiating, business writing and presentation skills training preferred
• Self-starter with strong organizational skills and the ability to manage multiple priorities under pressure
• Resilient problem-solver who remains composed when navigating challenging client situations
• Collaborative team player who brings positive energy, adaptability, and a “can-do” spirit to every interaction
• Strong communication, presentation, and negotiation skills
• Receptive to feedback with a willingness to learn and commit toward continuous improvement

Responsibilities

• Selling guest rooms, meeting space and other Hyatt services to customer groups
• Total account management ensuring clients are well cared for
• Conduct site inspections
• Prepare and present effective proposals
• Maintain well organized documentation and reports in the Hyatt proprietary systems
• Travel as needed to attend events and conduct outside sales calls
• Coordinate customer service requirements as appropriate
• Participate and may lead event meetings, sales and other staff meetings as requested
• Support the Operation Teams in high volume moments through the lobby ambassador program or in other areas where all hands-on deck is needed

Benefits

• Medical, Dental and Vision Insurance after only 30 days
• Free room nights, Discounted and Friends & Family Room Rates
• Discounted F&B when staying at Hyatt Hotels
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including new child leave
• Highly competitive salaries and incentives
• Tuition Reimbursement
• Training programs
• Complimentary Employee Meals
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree