Group Sales Coordinator - Grand Canyon South Rim

Xanterra • Grand Canyon Village, AZ

117d • $20

About The Position

Live. Work. Explore. as a part of our Administrative Team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Group Sales Coordinator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Requirements

• At least one year working in a support role ideally in the hospitality industry or one year of customer service experience in a reservations or front desk capacity or comparable setting
• Great Sales skills
• Great Customer Service skills (internal and external)
• Strong written and verbal communication skills
• Ability to work professionally with a diverse mix of clients
• Ability to follow up, pay attention to detail and successfully handle and complete multiple tasks within prescribed schedule
• Positive and upbeat demeanor and attitude
• Team player
• Flexibility in work schedule with willingness and ability to work hours as required to manage operation
• Working knowledge of computer programs including Microsoft Excel, Word, and Outlook

Nice To Haves

• Hotel and F&B Sales experience
• Hospitality or travel industry experience
• Customer Service experience
• Proficient with PCs, including Microsoft Office applications
• Previous experience with Opera PMS and Delphi FDC a plus
• High School diploma or equivalent is required

Responsibilities

• Showcase our properties, F&B locations, and conference services to prospective clients
• Solicit Group and F&B business and execute contracts with a focus on lower demand periods
• Actively solicit additional room sales and increase revenues by booking outside of allotment requests as available
• Answer all group requests received via email or call within 48 hours of receiving the request
• Check inventory levels accurately and coordinate quoting with Revenue Management team
• Coordinate with local F&B department to ensure banquet menus are accurate to allow contracting F&B events
• Maintain and update agreements and files for Group accounts
• Build and manage assigned room blocks and F&B events within Opera and Delphi FDC systems as applicable
• Perform 3/21/30/60/90 day check on group arrivals at the specified date to manage to a high utilization rate
• Release and cancel group blocks as necessary within prescribed time frame of receiving notice from client
• Collect and process payments
• Add rooming lists and process changes/cancellations to rooming lists in a timely manner
• Monitor and track utilization of room blocks for assigned accounts
• Process and distribute arrival packets as well as revisions to front desks based upon the established timeline and requirements
• Process Banquet Event Orders for Food & Beverage and distribute to appropriate departments based on established timeline
• Assist Front Desks and Accounting in research of account billing to verify proper billing information or to solve any billing discrepancies
• Establish and maintain a strong relationship with Corporate Central Reservations as well as other internal departments and outside strategic partners
• Continually focus on providing exceptional guest service as a primary goal at all Xanterra South Rim lodge properties
• Conduct familiarization (FAM) tours to include sales presentations, property site inspections, and meal functions
• Other duties as assigned

Benefits

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• Rec Center - Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday with restaurant & retail discounts
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Exclusive retail, lodging, and dining discounts at other Xanterra properties
• Generous benefit program for eligible employees
• 15% Verizon service/products discount
• $350 Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED